1. Introduction

Shiners Mobile Spa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book services, or make payments online.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect

We may collect the following types of information when you interact with our website or booking system:

Personal Information
• Full name
• Phone number
• Email address
• Service address/location
• Vehicle information (if provided during booking)

Payment Information

All payments are securely processed through third-party payment processors (such as Stripe).
We do not store your credit or debit card details on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited
• Website usage data (via analytics tools)

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3. How We Use Your Information

We use your information to:
• Process bookings and appointments
• Provide mobile detailing services
• Communicate appointment confirmations and updates
• Process payments securely
• Improve our website and customer experience
• Respond to customer inquiries and support requests
• Prevent fraud and unauthorized transactions

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4. Booking System & Third-Party Services

Our website may use third-party tools, including:
• LatePoint (for appointment scheduling)
• Stripe (for secure payment processing)
• Website hosting and analytics services

These third-party platforms may collect and process your data in accordance with their own privacy policies. We recommend reviewing their policies for additional information.

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5. Payment Security (Stripe)

All online payments are securely handled by Stripe.
Shiners Mobile Spa does not store or have access to your full credit card information.

Stripe uses encryption and secure payment processing systems to protect your financial data.

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6. How We Protect Your Information

We implement reasonable security measures to protect your personal information, including:
• Secure booking platforms
• Encrypted payment processing
• Limited access to customer data

However, no online transmission or storage system is 100% secure. By using our website, you acknowledge this risk.

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7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to:
• Process payments (Stripe)
• Provide booking and scheduling services
• Comply with legal obligations
• Protect our business from fraud or abuse

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8. Cookies & Website Tracking

Our website may use cookies and tracking technologies to:
• Improve website performance
• Analyze visitor behavior
• Enhance user experience

You can disable cookies through your browser settings if preferred.

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9. Customer Communication

By booking a service or contacting us, you agree that we may contact you via:
• Phone
• Email
• Text message (SMS)

These communications may include appointment confirmations, reminders, service updates, and customer support messages.

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10. Data Retention

We retain customer information only as long as necessary to:
• Provide services
• Maintain business records
• Comply with legal and financial obligations

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11. Your Privacy Rights

Depending on your location, you may have the right to:
• Request access to your personal data
• Request corrections to inaccurate information
• Request deletion of your personal data (where applicable)

To make a request, please contact us using the information below.

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12. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

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13. Updates to This Privacy Policy

Shiners Mobile Spa reserves the right to update this Privacy Policy at any time.
Any updates will be posted on this page with a revised effective date.

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14. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Shiners Mobile Spa
Phone: 407-404-1205
Email: shinersmobilespa@gmail.com
Website: Shinermobilespa.com                                                                                                                                                                                                          Service Area: Central Florida & Surrounding Areas